INHERENT is a Mumbai-based cosmetic and personal care brand offering high-quality skincare, haircare, bodycare and beauty essentials. Our products are formulated to deliver visible results while maintaining safety, quality and transparency.
2. Are INHERENT products safe for all skin types?
Yes. All INHERENT products are dermatologically tested and made with skin-friendly ingredients. However, as with all cosmetic products, we recommend performing a patch test before full use, especially if you have sensitive skin.
3. Are your products cruelty-free?
Yes, INHERENT products are 100% cruelty-free. We do not test on animals.
4. Do your products contain parabens, sulfates or harsh chemicals?
No, our formulations are free from harmful chemicals such as parabens, sulfates (SLS/SLES), mineral oil, and other harsh irritants. Ingredient details are mentioned on each product page for full transparency.
5. How long does shipping take?
Our standard delivery timeline within India is 2–7 business days, depending on your location. Metro cities usually receive orders faster.
6. Do you offer Free Shipping?
We occasionally offer free shipping during promotions or minimum cart value offers. Any such offers will be mentioned on our website.
7. How can I track my order?
Once your order is dispatched, you will receive:
A tracking link via email
Updates on the order status
You can also check tracking inside your My Orders page on our website.
8. What is your return policy?
Due to hygiene and safety reasons, we only accept returns for unused and unopened products within 7 days of delivery.
Used or opened products cannot be returned.
9. What is your refund policy?
Refunds are issued within 7–10 working days after the returned product passes quality checks.
Refunds will be processed to your original payment method (Razorpay / UPI / card / netbanking).
10. Can I cancel my order after placing it?
Yes, you can cancel before dispatch.
Once your order is shipped, cancellation is no longer possible. However, if you receive a wrong/damaged product, we will process a replacement.
11. What should I do if I receive a damaged or leaking product?
Please email us within 48 hours with clear photos/videos:
Exchanges are not allowed for used or opened items.
13. How do I place an order on INHERENT?
Select your product
Add to cart
Enter your address
Secure checkout via Razorpay
You will receive order confirmation instantly.
14. What payment methods do you accept?
Through Razorpay, we accept:
UPI
All major credit/debit cards
Net banking
Wallets (PhonePe, Paytm, etc.)
EMI (where available)
15. Are INHERENT products suitable for teens?
Yes, our formulations are safe for ages 13 and above. For younger users, parental guidance is recommended.
16. Are your products suitable for pregnant or breastfeeding women?
Most ingredients are safe, but we advise consulting your doctor before use — especially with active ingredients (like Vitamin C, AHAs, BHAs, Retinols).
17. How can I contact customer support?
📩 Email: inherent.limited@gmail.com 📍 Address: Shop No. 044/051 First floor, Ideal Market Opp Central Bank of India, Mumbai-Thane 400612
